We have recently encountered technical difficulties that have affected the accuracy of email activity reporting within our platform. Between May 18 05:15 UTC to May 19 16:05 UTC, some users may have experienced delayed email activity reporting and inaccuracies in the timestamp on delivered activity statuses.
Upon thorough investigation, we have determined that these issues stemmed from our mail transfer agent delivery report delay (email delivery was not impacted). This unforeseen challenge resulted in disruptions to our usual service standards, for which we sincerely apologize.
We understand the importance of timely and accurate email communication for your operations, and we recognize the impact that these issues may have had on your experience. Please know that addressing these challenges is our top priority, and we believe that we have diligently worked towards resolving this.
Your trust in our service means everything to us, and we are committed to earning back your confidence by delivering the dependable performance you expect and deserve. Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are here to assist you in any way we can.
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Resolved
We have recently encountered technical difficulties that have affected the accuracy of email activity reporting within our platform. Between May 18 05:15 UTC to May 19 16:05 UTC, some users may have experienced delayed email activity reporting and inaccuracies in the timestamp on delivered activity statuses.
Upon thorough investigation, we have determined that these issues stemmed from our mail transfer agent delivery report delay (email delivery was not impacted). This unforeseen challenge resulted in disruptions to our usual service standards, for which we sincerely apologize.
We understand the importance of timely and accurate email communication for your operations, and we recognize the impact that these issues may have had on your experience. Please know that addressing these challenges is our top priority, and we believe that we have diligently worked towards resolving this.
Your trust in our service means everything to us, and we are committed to earning back your confidence by delivering the dependable performance you expect and deserve. Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are here to assist you in any way we can.
