Resolved -
Today, we encountered technical challenges that led to delays in email delivery and discrepancies in activity reporting. Specifically, between 08:00 UTC and 12:00 UTC, some users may have experienced delays in sending emails, and our activity reporting system may have provided inaccurate information.
Upon identifying these issues, our team immediately sprung into action and we deployed multiple solutions to fix said problems.
We understand the frustration and inconvenience that delayed email delivery and inaccurately reported activity statuses can cause, especially when you rely on our platform for important communications.
We want to sincerely apologize for the recent disruptions you may have experienced. An apology may not mean much, but please know that our entire team is committed to preventing similar incidents in the future.
Apr 23, 11:00 EEST
Completed -
We have cancelled the scheduled database migration. We apologize for any inconvenience and will notify you of the new date and time for the migration.
Apr 21, 10:05 EEST
Scheduled -
We will be performing database migration on our system. The migration is expected to last for approximately 30 minutes. During this period, you may experience some interruptions while using the MailerSend application and the API. This is unavoidable as we upgrade our database infrastructure. We apologize for any inconvenience this may cause.
We appreciate your patience and understanding as we work to maintain the stability and reliability of our system.
Thank you for your continued support.
Apr 10, 14:05 EEST
Resolved -
The technical issue has been resolved. The email sending are back to normal. Thank you so much for your patience.
Apr 15, 21:07 EEST
Update -
We are continuing to investigate the issue. The /email endpoint is also showing signs of delayed sending. Emails are queued and sent, but the delivered event is being delayed.
Apr 15, 20:31 EEST
Investigating -
We are experiencing a technical issue with bulk sending that cause a delay in email sending.
Our engineers are working hard to resolve the issue within the next couple of hours. We appreciate your patience.
Apr 15, 19:00 EEST